Refund policy

Return & Refund Policy

At Petinpaw, every crochet doll, keychain, and keepsake is handmade exclusively for you based on the photos and customization details you provide. Because every item is personalized and made to order, we have a different return and refund policy than standard retail products.

Personalized Orders

All products sold by Petinpaw are custom-made and personalized.

For this reason, we do not accept returns, exchanges, or cancellations once production has begun, except in the situations described below.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during shipping

  • Defective due to a manufacturing issue

  • Significantly different from the customization details you submitted because of our mistake

  • The wrong item was sent

Please contact us within 7 days of receiving your order by emailing info@petinpaw.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging (if applicable)

  • A brief description of the problem

After reviewing your request, we may, at our sole discretion, offer:

  • A replacement

  • A remake of the item

  • A full or partial refund

Handmade Characteristics

Each Petinpaw creation is handcrafted individually.

Minor variations in color, yarn texture, stitching, facial expressions, proportions, or other handmade details are normal and make every piece unique. These natural variations are not considered defects and are not eligible for a refund or replacement.

Please note that while we do our best to recreate your pet or person as accurately as possible, crochet art is an artistic interpretation and cannot be an exact replica of a photograph.

Order Changes & Cancellations

You may request changes or cancel your order within 24 hours of placing it.

After 24 hours, or once production has started, orders cannot be canceled or refunded because materials and production time have already been committed to your custom item.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Petinpaw

Email: info@petinpaw.com